Your questions, answered

Select Find Your Spa, choose your destination and follow the booking option shown. Depending on the location, you can book online, call the spa or send an email enquiry. For the most accurate availability, book through the page for the spa you plan to visit.

Booking in advance is recommended, especially for weekends, public holidays and peak travel periods. Spa appointments can be limited, so if you are staying at the hotel, lodge or resort it is worth reserving your preferred time before arrival. Walk-in appointments may be available at some destinations, subject to therapist and treatment-room availability.

Please arrive 15 minutes before your appointment unless your spa confirms an earlier arrival time. This allows time to complete or review your consultation, change if needed and begin without feeling rushed. If you would like to use the spa facilities before your scheduled treatment, check the destination page for the recommended arrival time.

Please contact the spa if you are delayed. Your treatment may need to finish at the original time so that the next guest is not kept waiting. The spa team will do what it can to preserve the most important parts of your experience within the time available.

We understand that sometimes "life happens" and that you may need to change or cancel your appointment. Contact the spa as soon as possible, with minimum 4 hours’ notice, to change or cancel your appointment. Notice periods and any applicable charges are confirmed when you book and may differ by destination. The booking terms shown for your chosen spa will apply.

Wear whatever is comfortable. A gown, slippers, towel, disposable underwear and locker are provided for your comfort and belongings, if available. Your therapist will explain how to prepare and what clothing to remove for the treatment. If your selected spa destination offers hydro and/or heat facilities, please bring your swimwear to utilise the facilities before or after your appointment. Hotel and Lodge residents are encouraged to leave valuable items in their room or hotel safe where possible.

Begin with how you would like to feel or what you would like to address, whether you are seeking deep relaxation, relief from muscle tension, skin nourishment or simply time to reset. Treatment menus vary across Amani locations and may include massages, body treatments, facials, nail care, signature experiences and spa packages. Explore the menu for your chosen spa, or contact the team for guidance before booking. When you arrive, your therapist will confirm your preferences and areas of concern and help refine the experience where appropriate.

Stillness supports calm, deep rest and grounding. Recover focuses on muscle relief, joint ease and mobility. Flow encourages circulation, cleansing and lightness. Vitality supports energy, resilience and uplift. Nourish replenishes hydration and restores balance. The Five States are a simple way to navigate the menu, not a fixed sequence or a diagnosis.

Every treatment begins with a thorough consultation so your therapist can understand how you feel, what you would like to focus on and anything that may affect your comfort or safety. Pressure, positioning, product choice and areas of focus can then be adjusted where the treatment allows.

The consultation form helps your therapist understand your health, treatment goals, allergies and any factors that may affect safety or comfort. Please complete it accurately and update the spa if anything changes. Your information is handled in line with Amani’s Privacy Notice.

Yes. You are welcome to share preferences when booking or during your consultation, including a specific therapist, massage pressure, focus areas, room temperature and whether you would prefer minimal conversation. Therapist requests are subject to availability, but the spa team will make every reasonable effort to accommodate you.

Couples’ treatments and group bookings are available at selected Amani destinations. Treatment-room layouts and group capacity differ by spa, so contact your chosen destination directly to confirm what can be arranged.

Please tell the spa when you book and again during your consultation. Treatment suitability can depend on your stage of pregnancy, health history and the selected treatment. Some experiences can be adapted, while others may not be recommended. The spa team will guide you and may suggest that you consult your healthcare professional where appropriate.

Please share any relevant medical conditions, recent procedures, injuries, medication or areas of concern when booking and on your consultation form. This helps the therapist assess whether a treatment can proceed as planned, should be adapted or is not suitable. Amani treatments do not replace medical advice or care.

Please tell us about any allergies, sensitivities or previous reactions before your treatment. Your therapist can explain the products to be used and adjust the treatment where suitable. If a specific ingredient is a concern, contact the spa before booking so they can confirm available alternatives.

Minimum ages and guardian requirements vary by treatment and destination. Selected Young Wellness experiences may be available for younger guests with the consent and, where required, the presence of a parent or guardian. Contact the spa before booking for the policy that applies to your chosen experience. Spa Hydro Facilities, such as pool, jacuzzi or Sauna, are strictly available to guests aged 16 and older.

Please contact the spa before booking to discuss any accessibility, mobility or sensory requirements. Facilities differ by destination, and advance notice allows the team to confirm access and plan appropriate adjustments where possible.

Your therapist will explain the treatment procedure at the start of the treatment and guide you on how to prepare. We will use professional, discreet draping throughout the treatment. Only the area being treated is uncovered. Your therapist will also confirm your comfort level throughout the treatment and can make any adjustments if needed. You remain in control of your treatment and may pause or stop it at any time.

Day-guest access depends on the destination. Some hotel spas welcome guests who are not staying at the property, while certain lodge spas are reserved for resident guests. Check the relevant spa page or contact the destination before traveling.

Facilities differ by destination and may include relaxation areas, swimming pools, saunas, steam rooms, fitness spaces or changing facilities. Access may be included with selected treatments, offered through a day-spa package or reserved for hotel and lodge guests. Confirm what is available and included when you book.

Use Find Your Spa to choose the destination you need. Each spa page includes its location, current opening hours, contact details, treatment menu and booking route. Earlier or later appointments outside standard operating may be available on request. Please contact the spa for availability.

To preserve a calm and tranquil atmosphere, please silence mobile devices and avoid calls. Please respect the privacy of other guests when taking photos or videos in treatment and relaxation areas.

At selected SLOW Lounges, Amani provides express spa treatments for eligible lounge guests. Lounge access follows SLOW’s own entry rules, and treatment availability depends on the airport and time of travel. All treatment bookings must be made at the SLOW Lounge Concierge on arrival as no pre-booked appointments are available.

The products used in Amani treatments vary by spa, treatment, and destination. Body treatments and massages may feature the Amani Wellbeing Collection or, at selected destinations, Olari, an independent African wellness brand. Facial treatments use selected professional skincare brands chosen for each spa’s treatment menu. Your therapist will explain the products during your consultation and can recommend suitable home-care options available from that spa.

Selected products are available to purchase from Amani spa retail areas. Ask your therapist or spa reception about the range available at your destination.

Gift voucher purchase options vary by destination. Vouchers for selected Amani spas can be purchased online through the Gift Vouchers section of our website, while vouchers for other locations can be arranged directly with the spa. For lodge-based spas, please contact the spa team, who will process the purchase through the lodge. The voucher can be sent electronically or, when the recipient is staying at the property, placed in their room for arrival.

An Amani gift voucher can be used at any Amani Spa in South Africa and is valid for three years from the date of issue, unless otherwise stated on the voucher.

Yes. You may give your Amani gift voucher to another person to use. The recipient must present the valid voucher, either electronically or in its original printed form, at the spa when it is redeemed as payment.

Yes. You may use your voucher for a different treatment or product of the same value as the original voucher. If your preferred option has a different value, please contact the spa before booking so the team can advise you. Gift vouchers cannot be exchanged or redeemed for cash.

Please speak with your therapist or the spa manager during your visit whenever possible, so the team can respond promptly. You may also contact the spa afterwards using the details on its destination page. To help the team follow up accurately, please include the spa location, date of your visit and the name used for the booking.

If you have consented to receive follow-up communication and provided a mobile number or email address, you will also receive a guest feedback survey the day after your visit, where you can rate and comment on your experience.

You can read more about it on our hospitality page.