Website Terms and Conditions of Use Relating to Amani African Spas www.amanispas.co.za/

“The Terms and Conditions” set in this document govern your (“the User”) use of the (“Provider”) website found at the domain name www.amanispas.co.za/ (“the Website”). By accessing and using the Website, the User agrees to obey the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications
By using the Website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

e-Commerce & Privacy
Gift vouchers can be bought online at the Website (www.amanispas.co.za/). The use of any product or service bought from this Website is at the purchaser’s risk. The Purchaser/User indemnifies the Provider against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

All private information needed for completing orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers, will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information i.e. the delivery address and contact phone number will be made known to third parties delivering the product. The Provider does not, under any circumstances, keep credit card details.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware on the User’s device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Online Payment – Payment Gateway
*Insert Payment Gateway terms and conditions when we have them.

Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will be refunded in full.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to ronleigh@amanispas.co.za

Updating of these Terms and Conditions
The Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights
The Provider provides certain information on the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Provider reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of Liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, will be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: Casual Surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is collected to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve Content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law
This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. The laws of the Republic of South Africa shall govern these Terms and Conditions, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

First time visitors
You are not alone if you feel a little nervous the first time you visit a spa – many people have their first spa experience when they receive a gift voucher, and are not sure what to expect. The staff at Amani African Spas would like their clients to feel comfortable and relaxed, and have compiled the following information to enlighten you on the finer points.

Check your Schedule
To avoid disappointment Amani recommends that you have more than one date in mind when you book your spa treatment, as your first choice may not be available – especially when booking on the weekends. Weekends can be booked a month in advance so give yourself some time before booking.

Select your treatments
The basic spa treatments are massage, facial, body treatment, manicure and pedicure. In addition, Amani has many combination and wellness treatments. Refer to the spa menu of the Amani Spa you are visiting to make your selection before you phone.

Prepare for your spa visit before you go
Drink plenty of water before and after treatments to enhance the benefits. Don't eat for at least an hour before or after your massage. Arrive early and enjoy some of the spa facilities, giving yourself time to relax body and mind. Although most spas have lockers that lock, you might want to leave valuables at home.

What do we provide?
Each guest is provided with a gown, a pair of slippers and a towel, as well as a locker where you can store all your valuables and clothes for the duration of your visit to the spa. Amani’s spas have showers for you to make use of after your treatment and body wash, shampoo and conditioner are provided. In the changing rooms you will find hand and body lotion and deodorant. Hairdryers are also provided and there are electrical facilities for your own hot brushes or hair straighter. You may wish to bring your own hair styling products, as these are not provided.

What do you bring with you?
Amani’s spas are unisex, so a swimming costume is mandatory when using the pools or saunas. You may keep your underwear on for body treatments or massage.
Gift Vouchers: Please bring along any Gift Vouchers that are required for your booking. You will need to hand these in on arrival.

Spa Etiquette
Remember your 'spa voice' when you are with us. There are treatments taking place elsewhere in the spa, so please respect the other clients who are enjoying their experience. Ensure that your cell phones are switched off or turned to silent. Once you’ve been escorted to the changing rooms, please fill out your consultation card and get undressed. If you are using the facilities wear a swimming costume on. If you are going straight into your treatment leave your underwear on, excluding your bra. You will be draped with large towels during the treatment. (Word of advice: when you are finished using the facilities remove your wet costume and put your underwear back on so you are comfortable throughout your treatment). During your treatment you should control the conversation. If you do not want to be bothered with chitchat please let the therapist know she must respect your silence. Do not be afraid to speak out and let your therapist know if you are uncomfortable, cold or unhappy with the pressure of the treatment. Whilst you are with us remember to breath, forget the outside pressures of the world and relax. As homecare is vitally important to continuing your spa experience; your therapist will recommend products to you. At no time must you feel pressurised to take the products recommended but do take note of the advice given to you. Showing appreciation / gratitude at the end of your treatment is appreciated. This can be done at the front desk after your treatment. The recommended rate is 10-15% of your service price.

What to do when you are here
This is your time to de-stress and relax. In order to prepare you for the treatments you will be receiving, you will have the opportunity to relax in our spa's hydrotherapy. These treatments do not require a therapist to administer. Amani suggests that you arrive 60 minutes prior to your appointment and take time to relax and make use of the facilities. Kindly follow the time frames and guidelines to assist you in effectively utilising these areas. Once you have changed into your swimming suit head down to the spa pool situated behind the juice bar. The pool is heated and jetted for you to relax and unwind for approximately 20-30mins. Please feel free to order yourself something to drink while you are relaxing in the pool. After you have enjoyed the pool make your way back to the changing areas, in the changing areas you have access to the sauna, steam room and Swiss shower. We suggest choosing your facility of preference – Sauna = Dry heat, Steam room = wet heat and spending 20mins in one of these. Finish off your experience with an invigorating Swiss Shower; begin by pushing the button on the right to start the 18 pressurised jets that surround you. These will hit you with warm water. Once the cycle is complete hit the button behind you and your body will be showered with cold water from the overheard waterfall jet. Your body temperature will now be back to normal and you are all showered off and ready to begin your hands on therapies. Your therapist will shortly collect you from the change rooms so relax and help yourself to some ice tea or water that is available to you at any time.

Our policies
All spa packages must be paid for on confirmation of booking. Booking in advance is recommended. Kindly arrive 60 minutes prior to your scheduled treatment/s to allow for sufficient consultation time. This also allows you time to use the spa facilities, including the Heated Spa Bath, Swiss Shower, Steam Room and Sauna. We kindly request punctuality. Please bring your bathing costume. Ensure cellular/mobile phones are switched off during treatments. All prices and information are subject to revision without prior notice. Products purchased are not refundable. Life Day Spa will not be held responsible for any theft, damage, loss or misfortune that may occur.

Please inform your therapist if you have any of the following conditions:
High blood pressure | Any Heart condition | Recent surgery | Muscle or joint injuries | Sinusitis | Allergy to Iodine, sulphur or product allergies | Pregnancy | Epilepsy | Diabetes | Eczema | Psoriasis | Sunburn

Cancellation Policy
A 24-hour notice period is required for cancellations and rescheduling. Late arrival will result in a reduction of treatment time, if a treatment is not cancelled 24hrs prior, the full treatment fee will apply.