Spa Etiquette

spa facilities: amani offers all guests the use of its facilities. we are sure you will understand that in keeping with the serene atmosphere within the spa, cell phones must be switched to silent.

punctuality: guests are requested to arrive 20 minutes or more prior to your treatment time in order for you to complete a consultation card. a late arrival may result in a shorter treatment, or possibly even a forfeited treatment.

spa operating hours: from monday to sunday, including public holidays.

spa treatments: all treatments are subject to therapists’ availability. prices are subject to change without notice, and are inclusive of vat.

consultation: please inform your therapist to any medical condition/s, allergies, intolerances or needs before your treatment. please note, certain treatments are not permitted for women within their first trimester of pregnancy.

change rooms: you will be provided with a locker for your personal items. a gown and a pair of slippers may be utilised for the duration of your visit at the spa.

safety regulations: we recommend that you do not wear any jewellery during your visit, and that you keep all valuables (including cell phones) safe in your locker. your locker key should be kept with you personally at all times.

payment: we accept cash, debit cards, all credit cards and room charges as a form of payment. in certain instances, a prepayment may be required to secure your booking.

age restriction: guests of 16 and over are welcome at amani spas. adult supervision is required for children under 16.

dress code: swimming costumes must be worn when using the hydro and pool facilities. the spa has a no-nudity policy.

cancellation policy: a booking cancellation fee of 50% will be charged on all bookings that are cancelled within 8 hours or less of the appointment time; in the case of a “no-show”, the full cost will be charged. should the booking be confirmed with a gift voucher, a cancellation fee of 50% of the value of the gift voucher will be charged, and in case of a “no show”, the full value of the gift voucher will be considered as redeemed. should a group consisting of 5 persons or more wish to cancel their booking, they are requested to provide at least one week’s notice or the full value of the group booking will be charged.

gift vouchers: gift vouchers are available from the spa and are redeemable at any amani spa nationwide. vouchers can be issued for specific treatments or for a specific value. the original gift vouchers must be presented at an appointment in order to be honoured. gift vouchers may not be redeemed for cash.

discount vouchers: may only be used for spa treatments and may not be used for retail purchases.

special offers and promotions: may not be used in conjunction with discount vouchers or loyalty programmes.

disclaimer: every person entering the spa facilities or utilizing the facilities and equipment on these premises does so entirely at their own risk and agrees that amani, its management or therapists and/or the hotel shall not be held liable or responsible, whether jointly or severally, for any loss, injury, damages, claim and/or compensation of whatsoever nature. such person by their entry to these premises for any reason whatsoever waives any and all claims against the aforementioned.